營業時間 Opening hours

星期一  –  星期日
早上10點 – 晚上 11點
Mon – Sun: 10am – 11pm

無公休 – 24小時線上服務
24/7/365 

7 days per week,24 hours per day, 365 days per year

Tel: +886-2-55933725
Email: info@ouifie.com

初次購物,別緊張,先看我!

OUIFIE官網購物很輕鬆,直接與歐洲生產端零時差shopping

Q: 商品都是現貨嗎?

不,官網收到訂單後回傳到歐洲紡織供應商生產端,依據接單需求而生產,因此官網會特別標註為”限量現貨”。

Q: 下單後何時會收到商品?

結帳購買 ➤➤ ➤ 付款下單後的隔日出貨

台灣宅配到府→ 3-5天左右到貨

國際宅配到府→ 10-15天左右到貨

Q: 下單後需要注意什麼?

下單結帳前建議勾選加入會員,可以隨時查詢訂單最新消息,讓商品準確又快速的抵達到妳的手中!

溫馨叮嚀:請注意填寫的”聯絡方式”和”地址”是否正確

退換貨須知

為保護消費者權益,商品皆享有7天鑑賞期。

1. 瑕疵商品退換,請於7日內辦理退換貨,我們將會負擔全額退費&運費。

2. 非瑕疵商品退換,請於3日內辦理退換貨,將由買家自行負擔運費。

3. 商品需保持完整包裝,無使用痕跡。

退換貨方式

步驟1:

請務必登入訂單留言通訊處 ,告知退換貨商品,需附上「取件人姓名」及「產品照片」和退換原因,並提供您的可收貨地址或其他退貨方式。

可按此登入:http://www.ouifie.com/my-account/

步驟2:

換貨 / 等待貨運至您提供的地點,簽收並更換商品。

退貨 / 我們目前提供黑貓宅急便退貨服務

流程約7-10天,請與LINE客服人員通知聯繫訂單號碼與商品,我們隨即會為您安排退款。

退貨詳細教學:

退款時間:上班日的營業時間

透過黑貓宅急便的取貨/換貨服務,將於我們收到退/換貨後統一退款。

(退貨退款正常處理時間約為1-2週,有任何問題請直接電話聯繫:02-5593-3725)

其他客服聯絡方式

☞☞☞FB線上客服

☞☞☞LINE客服:@ouifie

☞☞☞電話客服:02-55933725

我們的客服營業時間:週一至週五 10am-11pm

防詐騙宣導

提醒您,目前常見之詐騙手法如下:

1. 來電顯示開頭為「+」者,是國際電話,有可能就是詐騙電話!

2. 國內ATM自動提款機並沒有分期付款設定解除等服務,如要求您前往操作應為詐騙集團手法。

切勿依來電指示操作自動提款機提、至銀行提(匯)款或交付現金給任何人,以免被騙。

瞭解更多反詐騙詳細內容請至「內政部警政署」165反詐騙網站(www.165.gov.tw)

RETURN POLICY

We happily accept returns on stocked items within the time frames listed below. Products designated as special order (SPO) cannot be cancled or returned. All items on our website and in-store are considered ‘stocked’ unless expressly identified as ‘special order’ instead. Prior purchases are not eligible for price adjustments. Please familiarize yourself with our returns policy before placing your order.

Stocked Items: If you are dissatisfied with your purchase of a stocked item, you must exchange or return it within the following time frames for a full refund of the merchandise cost (delivery fees are non-refundable). Outside these time frames, we will replace or refund your purchase against manufacturer’s defects ONLY. Please note that we cannot accept returns on gift cards or items damaged through normal wear and tear. We also cannot accept returns of final-sale items.

  • Quick Ship upholstery items must be returned within 7 days of the order receipt date.

  • All other stocked products must be returned within 30 days of the order receipt date.

Special Order Items (SPO): Because they’re custom made to your specifications, special order items may not be canceled or returned and are exchangeable against manufacturer’s defects ONLY. SPO includes special order upholstery items, monogrammed/personalized items, special order rugs, one-of-a kind rugs and any products being shipped directly from a third-party vendor. Any special order items will be flagged as ‘special order’ in your shopping cart.